Technical Authors and Technical Illustrators: 3d Consultants.co.uk
Increasing customer satisfaction - raising brand awareness - reducing customer support costs
project management
Maintaining effective financial control of product support costs is a major issue in almost every organisation. Working in partnership, 3d Consultants will advise the most effective ways to reducing your customer support costs and enhance your product with effective user guidance.
Contacting us is the first step:
When you first contact us, it is important to have a clear idea of what you want to achieve, the availability of existing information and resources, and a completion time frame.
Our principal consultant will then determine the scope of the project and what resources are likely to be required. A dedicated project manager will then be appointed to oversee your project. Contact us
support and guidance
Don't worry if this is the first time you have needed to use a document design specialist. 3d Consultants will provide advice and support at every stage. It is likely you will already have most of the information we will need to start the project: This will include some or all of the following:
- Time frame
- Project overview
- Engineering drawings (hard or soft copies) photographs, sketches
- Overview of how the product works and the results of any product usability tests
- Details of existing in-house documentation styles and language requirements
Most of the above information is normally readily available; however, 3d Consultants can provide guidance and support when required. For example; if you are manufacturing or importing a product, it will have to comply with the relevant CE directive(s). Most products imported into the UK will probably have some form of existing user guide which we can translate, or review.