Technical Authors and Technical Illustrators: 3d Consultants.co.uk
Increasing customer satisfaction - raising brand awareness - reducing customer support costs
professional document design
There are many factors that need to be considered when producing technical publications. The most important ones are reader comprehension and acceptance, if the document fails to motivate the reader or address all his or her needs, then the communication will be less effective.
Together we can develop a document design that will meet the needs of the reader, reduce product support costs and increase customer satisfaction. Contact us
motivational analysis
Research (acknowledged by Coventry University) by one of our consultants led to the development of a unique method to identify and predict the motivational effectiveness of technical instructions. While this research primarily concerned power-tool instruction manuals, the methodology developed can be used in almost any type of technical instruction document. Contact 3d Consultants for more information. Contact us
meeting the needs of the reader
Effective visualisation of the reader is vital, finding out what abilities and experience they have and what are their cultural needs. Have they any experience of using a similar product? What is their understanding of technical terms? Other factors to consider include the working environment, time constraints and the need to wear personal protective equipment.
Working in partnership with your technical support staff, 3d Consultants will help you to identify the factors that relate to your project. Together we will develop an effective document design that increases customer satisfaction and reduces customer support costs.